FREE SHIPPING TO EU COUNTRIES
1. Free shipping applies to orders over EUR 80 for selected courier services (you will see it after adding to shopping cart).
2. You also have the express delivery option (2 working days). The price depends on the type of shipment (you will see it after adding to shopping cart).
FREE SHIPPING TO UK AND SWITZERLAND
1. It is available for orders over EUR 120
2. Look below to general information for non-eu customers
FREE SHIPPING TO US
1. The fixed shipping cost is EUR 26 + 1,5% of order value but for orders over 200 EUR shipping is free for selected delivery options.
2. Look below to general information for non-eu customers
3. For US returns, we encourage you to use your local USPS post office. Items do not need to be returned in their original packaging if it allows you to get a cheaper return.
SHIPPING COSTS FOR OTHER COUNTRIES
1. You will know the cost after adding products to the basket. In the case of small value and size packages, if the price for shipping seems too high, please contact us at orders@poszetka.com - we will offer a cheaper shipping option.
2. Look below to general information for non-eu customers
GENERAL INFORMATION FOR NON-EU CUSTOMERS
1. When placing an order, a non-EU customer sees prices with 0% VAT (i.e. 23% less compared to EU prices).
2. Please note that customers are responsible for any customs and import duties and clearance fees (where applicable) in your own country. Please check the duties and clearance fees with local authorities.
RETURNS
Dear Customer, you have 30 days to return the goods (from the moment you receive your order). 45 days for non EU customers.
HOW TO RETURN THE PRODUCTS?
1 FIRST, REGISTER YOUR RETURN:
- for our customers with an existing account - by using the return module in the tab of your account.
- for our customers with no account - by printing and filling the return form (found here: https://www.poszetka.com/eng-returns-and_replacements.html).
- in both cases the product needs to be sent, at the customer's expense, to the address: Poszetka.com, Sokolska 78, 40-087 Katowice (Poland)
2 UPS RETURN LABEL (only available to EU customers). We can also send you a return label - in this case please inform us by e-mail: orders@poszetka.com (specifying the order number in the title). We will send you the price for your acceptance (when we receive the parcel this amount will be deducted from the refund amount). After receiving and printing the courier label, you have to personally take the shipment to a local UPS point.
3 FREE RETURNS FOR FRANCE AND GERMANY: please send us an e-mail requesting a return label to orders@poszetka.com / Nous avons lancé les RETOURS GRATUITS POUR LA FRANCE: veuillez nous envoyer un e-mail demandant une étiquette de retour à orders@poszetka.com / Wir haben KOSTENLOSE RÜCKGABEN FÜR DEUTSCHLAND eingeführt: Bitte senden Sie uns eine e-mail mit der bitte um ein rücksendeetikett an orders@poszetka.com.
4 FREE RETURN FOR OTHER EU COUNTRIES: we also offer free returns for other EU countries when you want to exchange size/model for RTW orders (suits, jackets, trousers, coats, etc.). Please send us an e-mail requesting a return label to orders@poszetka.com. Regardless, you should register the return and place a new order - providing us with it's number when requesting a return label.